FAQ's
Frequently Asked Questions
Do I need to create an account?
Creating an account is not mandatory, but we recommend it for your convenience. By creating an account, your information will be saved, making future orders quicker and allowing you to track your order status easily. Without an account, you'll need to re-enter your contact details for each order and won't have access to one-click repeat ordering.
How do I place an order?
To place an order online, follow these steps:
- Use the search box to quickly find a product by name, active ingredient, or brand. Alternatively, browse categories from the top and right of the page.
- Click "Add to Cart" for the desired items. Review your selections in the shopping cart.
- Proceed to checkout by clicking "Checkout." Choose guest or register to enter your details and then click "Confirm Order." Once your order is placed, you'll be redirected to a confirmation page.
- You'll receive an order confirmation email immediately. If you don't see it, please check your spam or junk folder.
How long will it take for my order to arrive?
Typically, delivery takes between 6 to 15 days. Please note that unforeseen technical issues can occasionally extend delivery times up to 30 days.
How can I track my order?
Once your order is dispatched, you'll receive a shipping email with a tracking number. Track your order using this number on our tracking page available in the top right bar of the site. For assistance, contact customer service via email.
Can I cancel my order after placing it?
Yes, you can cancel your order as long as it hasn't been shipped. A cancellation fee may apply. Orders that have already been processed or shipped cannot be canceled.
Are the medications safe?
Yes, our medications are safe as they are branded and manufactured according to strict European and international regulations, ensuring the highest safety and quality standards.
How can I buy medicine with a prescription?
You can purchase prescription medicines online by uploading or emailing us a scanned copy of your prescription.
What if I received the wrong dosage of medicine?
Contact us immediately if you receive the wrong dosage. We'll resend the correct medication promptly.
What if I entered the wrong email address during registration?
If you registered with an incorrect email address, you'll need to re-register with the correct one to ensure you receive updates and communications from us.